Question 1

What types of payment can I use?

Accepted Answer

We currently accept Visa, MasterCard, American Express, and Discover. At this time, we do not accept any form of Food Stamps or EBT.

Question 2

How does HappyPlate work?

Accepted Answer

HappyPlate is a fresh ingredient and recipe delivery service that provides plant-based meals to people with dietary restrictions. We take care of the menu planning, shopping, and delivering fresh ingredients to your doorstep, so you take care of your health

Question 3

Where do you deliver?

Accepted Answer

We are currently delivering only to selected areas in the Washington D.C Metro area. Please send us an e-mail at info@gethappyplate.com if you would like us to consider your area.

Question 4

Do I need to choose my meals each week?

Accepted Answer

No! Our team will take the hassle of menu planning and grocery shopping, our dietician and chef will curate recipes each week according to your dietary needs.

Question 5

Who should I email with a press inquiry?

Accepted Answer

For press inquiries, please contact info@gethappyplate.com, and the appropriate team will follow up with you if interested. We look forward to hearing from you.

Question 6

How does the Freshness Guarantee work?

Accepted Answer

We are committed to providing you with the freshest ingredients. If any ingredients in your delivery is either missing or not in acceptable cooking condition, let us know immediately and we’ll happily make it right. Please take a photo of the ingredient and send us an email at info@gethappyplate.com

Question 7

Which kitchen utensils do I need?

Accepted Answer

Most of your ingredients come pre-portioned and measured, however, with each of our recipes a little prep work in the kitchen on your part is needed. Our culinary team recommends having the following kitchen tools accessible.  Small/medium saucepan Large pot (for boiling) Large non-stick skillet  Large oven-safe skillet Baking dish/baking sheet Cutting board/set of knives Strainer Blender/food processor General kitchen tools (spatula, spoons, etc.)  Heat safe mixing bowl set

Question 8

Can I recycle the packaging?

Accepted Answer

Yes.  Here’s how to recycle each part of the HappyPlate box.  Insulating liners The honeycomb paperboard is 100% curbside-friendly. Take summer liners to a nearby recycling center. Trash winter liners. Ice packs Use scissors to cut a small corner and empty water-soluble contents into trash before recycling this plastic pack. You can also use these icepacks to re-use them for personal needs. HappyPlate Corrugated box Fold and discard with other household recyclables.

Question 9

How do I contact customer service?

Accepted Answer

Due to a high volume of customer request, we suggest you send us an email at info@gethappyplate.com You can also reach us by phone at (240)-281-7738, Monday through Friday 9am-6pm, EST

Question 10

If a refund is issued, how long will it take to process?"

Accepted Answer

Refunds are issued back to the original form of payment and can take up to 3-5 business days to fully process.

Question 11

How much does shipping cost?

Accepted Answer

We don’t charge for shipping. We will deliver straight to your doorstep.